Cancellation and Refund

Cancellation and Refund Policy
Last Updated: [14/01/2025]

At Parampara Silks, we strive to ensure customer satisfaction. If you need to cancel an order or request a refund, please read the following policy.

1. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order, provided they have not been shipped.
  • Once an order is shipped, it cannot be canceled.
  • To request a cancellation, please contact us at theparamparasilks@gmail.com with your order details.
  • Refunds for canceled orders will be processed within 7 business days.

2. Return and Refund Eligibility

  • Returns are accepted within 7 days of receiving the product.
  • Items must be unused, unworn, and in their original packaging with all tags intact.
  • Returns are not accepted for custom-made, altered, or final sale items.
  • Customers must provide proof of purchase when requesting a return.

3. Refund Process

  • Once we receive and inspect the returned item, we will process the refund within 15 business days.
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

4. Exchange Policy

  • If you receive a defective or incorrect item, you may request an exchange within 7 days.
  • Exchanges are subject to stock availability.
  • If an exchange is not possible, a full refund will be provided.

5. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure safe return delivery.
  • Parampara Silks is not responsible for lost or damaged return shipments.

6. Contact Us

If you have any questions regarding cancellations or refunds, please contact us at:

By placing an order on our website, you agree to our Cancellation and Refund Policy.

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